Product Warranty – Limited Coverage Overview
This page provides an overview of our general warranty policy. Warranty terms vary depending on the specific product category—such as aluminum systems, vinyl /UPVC windows, hybrid systems, swing and sliding doors, curtain wall, window wall, and other specialty items. please contact us to receive the exact warranty document relevant to your order.
General Warranty Provisions
The manufacturer warrants that its products are free from defects in materials and workmanship under normal residential use and service. Warranty periods and coverage vary depending on the product type and the manufacturer specifications provided at the time of order.
Insulated Glass Units (Dual or Triple Glazed)
Dual- or triple-glazed insulated glass units (IGUs) are warranted against seal failure, internal condensation, and material obstruction for the period specified by the manufacturer. Damage caused by stress cracks, impact, building movement, or improper installation by non-authorized installers is not covered.
Frames & Sashes
Frame and sash components are warranted against warping, peeling, blistering, and structural defects per the product-specific manufacturer warranty. Coverage periods vary for vinyl windows, aluminum, hybrid, and other frame materials.
Hardware
Operational hardware—including operators, locks, hinges, rollers, and latches—is warranted against mechanical failure for the duration defined by the manufacturer. Surface wear or finish deterioration due to environmental exposure is not covered.
Paint & Finishes
Factory-applied paint and finish coatings are warranted against peeling, cracking, excessive fading, or blistering within the limits set by the manufacturer. Natural aging, minor colour variation, and environment-related fading are not considered defects. Damage caused by harsh chemicals or improper cleaning is excluded.
Exclusions
This warranty does not cover damage resulting from misuse, improper maintenance, unauthorized repairs, modifications, installation performed by non-approved parties, natural disasters, or building settlement. The warranty does not apply to products installed outside the manufacturer’s environmental or structural specifications.
Maintenance Requirements
Proper maintenance is required to preserve warranty coverage. This includes routine cleaning, keeping drainage paths clear, lubricating operational hardware, and avoiding abrasive or corrosive cleaning products. “Please follow the care and maintenance guidelines provided with your specific product’s warranty document.
Each product category has its own manufacturer-issued Limited Warranty. To receive the exact warranty applicable to your order, please
contact us and we will provide the correct document.